Learning Organization

A learning organization is one that supports the learning of its members -- both staff and clients -- and is continually transforming itself to better serve the changing and evolving needs of the community where it provides services.

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Transparency

Transparency in an organization refers to the degree to which its goals, policies, values, activities, results of those activities, and future development strategies are shared with its stakeholders -- members, board directors, staff, users, and, for a nonprofit organization, the general public. An authentic, transparent organization shares information equally with everyone. HeartSong's web site is designed provide maximum transparency for the organization, and to include as many people as possible in organization's growth.

Accountability

Because nonprofit organizations strive to benefit community members, they are accountable to them. Accountability encompasses qualities such as "responsibility", "liability", and "answerabilty". In nonprofit organizations, it refers to the acknowledgement of responsibility for actions, decisions, products and policies. It also includes a commitment to report, explain and respond to any consequences of the organizations' activities. HeartSong reports on its activities here in the Annual Report. Progress reports on our preventive and chronic care quality improvement projects can be accessed on the Care Management page.

Meaningful Use

Meaningful use is the set of standards defined by the Centers for Medicare & Medicaid Services (CMS) Incentive Programs that governs the use of electronic health records and allows eligible providers and hospitals to earn incentive payments by meeting specific criteria. Because the federal definition of "primary care provider" does not currently include naturopaths, HeartSong is NOT eligible for any incentive payments. However, as a Patient-Centered Medical Home, HeartSong is expected to follow the standards set by CMS for electonic health records. Our exemplary use of electronic technology for patient records, coordination of care, and patient self-management helped us earn our recognition as a Level III Advanced Primary Care Patient-Centered Medical Home Practice in 2013.

National Committee for Quality Assurance (NCQA) Standards for Patient-Centered Medical Homes (PCMH)

The National Committee for Quality Assurance is a private 501(c)(3) nonprofit organization dedicated to improving the quality of health care in America. It accredits many health care organizations as Patient-Centered Medical Homes (PCMH) using a rigorous and easy-to-understand formula for improvement: Measure. Analyze. Improve. Repeat.

HeartSong has been providing primary care using a medical home model since opening in 2008. In 2011, HeartSong began to implement the NCQA standards for practice management as a NCQA-PCMH. We anticipate being fully compliant by September, 2012. See NCQA Patient-Centered Medical Home for a complete description of the standards.

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Feedback

Feedback refers to the process of providing information about your feelings and reactions to your experiences at HeartSong for the specific purpose of helping us either (1) improve the quality of the care you receive or (2) maintain aspects of care that you value. You are invited to comment about things you don't like (negative feedback) as well as about things that you do like (positive feedback).

You may provide feedback anonymously or by identifying who you are. When you identify who you are, you offer us the opportunity to follow up with you personally if we have questions we would like to ask about what you have reported.

There is nothing you could say that would not be of interest to us, nor could your comments ever negatively affect your care at HeartSong. This is because we consider both negative and positive feedback to be gifts from you to us. Feedback helps us to understand more fully your experiences. This allows us to adjust so that we can bring you the best health care possible. Take advantage of This email address is being protected from spambots. You need JavaScript enabled to view it.